Help & Support

Contact us

• Email: support@feedchomp.com

We answer support email within two business days, and review safety reports within 24 hours.

Delete your account

• Open Chomp and sign in.
• Tap your avatar at the top of the screen to open Account.
• Scroll to the bottom, tap Delete account, and confirm.

This permanently deletes your Chomp account, profile, classes, study packs, exams, study history, rewards, friends and blocks, and disconnects Sign in with Apple. It can't be undone.

Deleting your account doesn't cancel an App Store subscription. Cancel it first in Settings → [your name] → Subscriptions, or you'll keep being charged.

A plan bought on the web is different: deleting your account cancels it first. If it can't be canceled at that moment, nothing is deleted, so try again later or email support@feedchomp.com.

Can't get into the app? Email support@feedchomp.com from the email address on your account and ask us to delete it.

Subscriptions and refunds

If you bought your plan in the iPhone app:

• Manage or cancel: on your iPhone, open Settings → [your name] → Subscriptions, then choose Chomp. In Chomp, Account → Manage in App Store takes you there too.
• To avoid being charged for the next period, cancel at least 24 hours before your renewal date.
• On a new device, use Account → Restore purchases while signed in to the same Apple Account.
• Refunds are handled by Apple at https://reportaproblem.apple.com.

If you bought your plan on the web:

• Manage or cancel: open Plans in Chomp on the web, tap Manage your plan, and cancel on Stripe's page. You keep your plan until the end of the period you've paid for.
• Refunds: there are no refunds for time already started, except where the law requires one. The 7-day free trial is the way to try Chomp before paying.
• Questions about a charge: email support@feedchomp.com.

Report or block someone

In Squad, tap the ••• button next to the person and choose Report or Block. You can also email support@feedchomp.com. The Community Guidelines explain what happens next.

If someone is in immediate danger, call 911 or your local emergency number. If you're thinking about hurting yourself, call or text 988 to reach the 988 Suicide & Crisis Lifeline.

AI and your study packs

• Turn AI processing on or off in Account → AI processing.
• Study packs are written by AI and can contain mistakes. If a pack looks wrong or inappropriate, open it and tap Report a problem with this pack.

Privacy requests

To get a copy of your information, correct it, or delete it, email support@feedchomp.com from the address on your account. Parents and guardians can make requests for their teen. The Privacy Policy has the details.

Signing in

• Made your Chomp account with an email and a password? Sign in that way. Continue with Google and Sign in with Apple won't open that account, and can't be added to it later. Forgot your password? Tap "Forgot password?" on the sign-in screen and we'll email you a link.
• If you used Hide My Email with Sign in with Apple, your account email is a private relay address. Sign in with Apple again to get back to the same account.
• To stop using Sign in with Apple with Chomp, delete your Chomp account, or remove Chomp under Sign in with Apple in your Apple Account settings.
• To remove Chomp's access to your Google Account, visit https://myaccount.google.com/permissions.

For teachers and school IT

Many schools give students Google accounts through Google Workspace for Education. Google blocks students under 18 from signing in to apps their school hasn't allowed, so Continue with Google and adding files from Google Drive won't work with a school account until the school's IT admin allows Chomp.

To allow Chomp, a Google Workspace admin can:

• Open the Google Admin console, then Security › Access and data control › API controls.
• Under App access control, open Manage Third-Party App Access and add Chomp as a new app. Search for it by name; if it doesn't appear, email support@feedchomp.com and we'll send Chomp's client ID.
• Choose which students it applies to, and set its access to Trusted.

Students can always sign in with an email address and a password instead, using any address they can get mail at. Chomp is for students 13 and up.